Directrans Express

Muy buena logística y seguridad

Antonio Gonzalez Ruano

Hace 4 años

Bueno

matteo rossi

Hace 4 años

Buenisima mensajeria

tomas Falcon medina

Hace 5 años

Muy bien y rápido todo.

SubliCanarias LP

Hace 5 años

Organización PERFECTA!!!

Luis Hernández

Hace 5 años

No responden al telefono y no me han contactado para entegarme un paquete que lleva mas de una semana en el almacen

christian medina labao

Hace un mes

Aduanas - the extra Canary Islands tax on online purchases that must be paid separately to the delivery company for most any delivery of packages from outside of the islands - very difficult. One star is lost to Directrans Express - the company BuddySwim / Blunae who we ordered our package from had hired - as we were given about 15mins notice by phone that our package will be at our door. Only on this phone call were we informed the price for our Aduanas would be €9.63 ( 1 kg package - swimming backpack / bouy ordered from Barcelona) . Earlier in the week we did receive a nice email from Directrans saying our package was on the way. Never by email or earlier phone call was notice given for the price of the Aduanas, the method payments possible, nor if / when idea deliver would occur. We happened to be home so we could accept the delivery with 15mins notice ( no good notice nor price = 1 star lost). We do give 4 stars as 1. The driver did at least call us to say they in the neighborhood and did give a proper estimate of their arrival time albeit 15mins from his phone call and found our house (Correos seems never to do this) 2. He was polite and clearly spoke - in Spanish however / obviously - the price we would need to pay and required this in cash ( maybe he said card accepted as well but my Spanish may have missed this info) 3. He had patience on the phone to accept my broken Spanish responses, 4. He arrived at the time he said he would, called when at the door, waited ( Correos rarely waits if they actually make it all to our door) and accepted our hastily put together cash / change for the fee we were only quoted 15mins prior on the phone. So to recap: a star is lost for us not knowing the stupid Canarians Aduanas Tax in advance, that we had to pay it at all and that the company Directrans gave us almost zero notice that they would be outside with our package (random 15min warning phone call) and of the price we needed to have on hand. They at least accepted cash for the Aduanas. Thank you to the driver for their polite patience to wait a little at the door while we made our way downstairs to them and for accepting cash. Cheers. Maybe a little more notice of prices and arrival times in the future and you would have gotten 5 stars and a tip too.

Hello House

Hace un mes